Refund policy

At Ara L’anBura, we want you to feel confident in your purchase. If your piece isn’t quite right, we’re happy to assist in accordance with the policy below.

1. Return & Exchange Period

We accept returns for a refund within 15 days of receiving your order. Exchanges are accepted within 30 days of receiving your order, subject to availability.

All return and exchange requests must be initiated through our Customer Service team within the applicable period.

2. Conditions for Returns & Exchanges

To be eligible for a return or exchange, items must be:

• Unworn, unwashed and unused.
• Undamaged and free from stains or marks.
• Returned with all original tags attached.

Please take care when trying on garments. Makeup, deodorant, fragrance, oils and other products can leave marks or stains. Items showing signs of wear, staining or damage arising after delivery may not be eligible for return or exchange.

3. How to Initiate a Return or Exchange

Step 1: Contact Customer Service

Before sending any item back, contact our Customer Service team by email with your order number and indicate whether you would like a refund or an exchange.

Step 2: Reserve your preferred size for exchanges

For exchanges, we recommend contacting us as soon as possible to request that your preferred item or size be placed on hold, subject to availability, while we await your return.

Please specify the item you wish to exchange and the size you would like to receive.

Step 3: Receive your return instructions

Our Customer Service team will provide the return address and relevant shipping instructions. Please do not send any item back before receiving these details.

Step 4: Pack and ship your item

Pack your item securely in a suitable bag or box. Include your order number or invoice details and follow the shipping instructions provided by our team.

Step 5: Share your tracking details

Once your return or exchange has been dispatched, please email our Customer Service team your shipping carrier and tracking number. This allows us to monitor your parcel while it is in transit.

4. Return Shipping & Exchange Delivery Costs

Customers are responsible for the cost of shipping returned items to Ara L’anBura. This applies to both local and international orders when returning an item due to a change of mind, fit or personal preference.

For exchanges, customers are responsible for the delivery cost of the replacement item as well as the cost of shipping the original item back to us.

If an item arrives damaged, defective or incorrect, please contact our Customer Service team before arranging a return. Where the issue is confirmed, Ara L’anBura will cover the reasonable cost of return shipping.

For international returns, please contact us before shipping so we can guide you through the process.

We recommend using a reliable, cost-effective shipping service that includes tracking.

5. Tracking Your Return

We recommend using a traceable shipping service for all returns and exchanges.

Customers must provide their tracking details to our Customer Service team once the parcel has been dispatched and retain the tracking information until the return or exchange has been completed.

For returns arranged at the customer’s expense, Ara L’anBura cannot be responsible for parcels lost in transit before they reach our facility.

6. Refunds & Processing Times

Eligible returns are processed within 3–10 business days of arriving at our facility, following inspection.

Once your refund has been issued, you will receive a confirmation email. Please allow additional time for the funds to appear in your account, depending on your payment provider or financial institution.

Original shipping charges, including expedited shipping fees, are non-refundable, except where otherwise required by applicable law.

7. Sale & Final Sale Items

All sale items are final sale and are not eligible for return, refund, exchange or store credit.

This includes, but is not limited to:

• End-of-season sales.
• Black Friday promotions.
• Clearance items.
• Other discounted or promotional sale items.

Please review your selection carefully before completing a sale purchase.

These restrictions apply except where otherwise required by applicable law.

8. Order Cancellations

Orders may only be cancelled before dispatch and are subject to approval by our Customer Service team.

Custom-tailored or made-to-order items cannot be cancelled once the order has been placed.

Once an order has been dispatched, it can no longer be cancelled. Any subsequent return request will be subject to the applicable provisions of this policy, where eligible.

9. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact our Customer Service team promptly, ideally upon receipt and before wearing or using the item.

Please provide your order number and clear photographs showing the issue. Our team will review the information and may request additional details before authorising a return.

Return shipping costs will be covered by Ara L’anBura where damage, a defect or a fulfilment error is confirmed.

Damage, stains or signs of wear arising after delivery, including those resulting from use or handling, are not considered arrival defects and may render an item ineligible for return. Returned items will be inspected to assess their condition and eligibility.

Nothing in this policy limits any rights customers may have under applicable consumer-protection law.

10. Need Assistance?

If you have any questions about our Returns & Exchanges Policy or need assistance with a return, please contact our Customer Service team. We will be happy to help.

For returns/exchanges please click on the 'Return Package' button below:

RETURN PACKAGE